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SHIPMENTS
The shipment of the products is carried out through our affiliated couriers such as: DHL (international) and TNT (national)
How long does it take for the order to arrive?
Italy standard 1-3 working days (2 to 4 working days for Sardinia, Sicily and Islands)
Europe 3-5 working days
Russia 7-10 working days
Rest of the world 7-15 working days
Shipping costs?
Expenses will be calculated in a personalized way for each Client Company on the basis of:
1) Country of belonging of the Company from which the order will be sent
2) Quantity of items ordered
3) Quantity and weight of box used
In general, shipping costs start from:
Italy Standard: € 15
Europe: € 30
Scandinavian, Balkan, Switzerland and UK countries: € 40
Rest of the world: € 50
The costs relating to customs duties and charges are always charged to the customer: all products for sale are DAP according to INCOTERMS.
If the customs detain the parcel for checks, delivery may take a longer time not attributable to INSPIRATION.
Delays caused by force majeure (e.g. earthquakes, climatic events, strikes, etc.) are not attributable to INSPIRATION
Orders placed over the weekend will be processed starting the following Monday. We also ask our customers to note that the preparation and shipping process can take longer during the holidays. Orders placed on a public holiday will be processed on the first following working day.
By signing on delivery, the responsibility for the goods passes to the buyer. The person who signs, in fact, confirms the delivery receipt of the package and is responsible for the package itself.
RETURNS AND REFUNDS
If the consumer wishes to return the product, the latter can be returned and, if all the conditions set out below exist, INSPIRATION can refund the amount incurred. The costs of returning the goods to INSPIRATION and are charged to the seller for returns on Italian territory and to the buyer for orders outside the national territory.
The conditions (pursuant to Legislative Decree 206/2005) for the return of the purchased product are:
- within 15 days of receiving the order;
- defective and unusable product;
- product not corresponding to the one ordered.
The transport costs for the return of the products are borne by INSPIRATION in case of errors in the shipment of the model, or objective defects of the goods, attributable to La Via Firenze. They are the responsibility of the consumer for any other reason not attributable to a demonstrable and obvious error of the company.
Once the return has been approved, you will receive the amount in the same way you made the purchase. Once the return has been approved (the items must be in perfect condition and with the internal labels intact), you will receive an email confirming that the amount will be paid into your account within 3-45 days.
IMPORTANT: Returns of items that do not comply with the above will not be accepted. There is a maximum of one return request per order (with which it is possible to request the operation for more than one product).
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